Shipping policy
Shipping Policy for The Good Stuff SA
Shipping Coverage We currently ship to addresses within South Africa. If you are located outside South Africa, please contact us to discuss international shipping options.
Processing Time Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped with tracking information.
Shipping Methods and Costs We offer the following shipping options:
- Standard Shipping (3-5 business days): Calculated at checkout based on your location
- Express Shipping (1-2 business days): Calculated at checkout based on your location
- Free Shipping: Available on orders over R500
Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Delivery Times Delivery times are estimates and begin from the date of shipment, not the order date. We are not responsible for delays caused by courier services, customs, weather conditions, or other circumstances beyond our control.
Tracking Your Order Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the courier's website.
Delivery Issues If your package is marked as delivered but you haven't received it, please:
- Check with neighbors or building management
- Verify the delivery address on your order confirmation
- Contact the courier using your tracking number
- Contact us at [your email address] if you still cannot locate your package
Incorrect Address Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your address, contact us immediately after placing your order.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date with photos (if damaged). We will work with the courier to resolve the issue and arrange a replacement or refund.
Order Changes If you need to modify or cancel your order, please contact us immediately. Once an order has been processed and shipped, we cannot make changes. You may need to follow our return process.
Remote Areas Delivery to remote areas may take longer and may incur additional shipping fees. We will notify you if your area requires extra delivery time or costs.
Contact Us For shipping inquiries, please contact us at [your email address].
Last Updated: 8 February 2026