Refund policy
Return and Refund Policy for The Good Stuff SA
Returns We accept returns within 30 days of delivery for unused items in their original packaging. To be eligible for a return, products must be unopened and in resalable condition due to hygiene reasons (nasal strips, mouth tape, and grooming tools).
Refunds Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method in South African Rand (ZAR). Please note that shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items For health and safety reasons, we cannot accept returns on:
- Opened or used nasal strips or mouth tape
- Used grooming tools
- Items not in original packaging
How to Initiate a Return Contact us at [your email address] with your order number and reason for return. We'll provide you with return instructions and a return authorization if approved.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for returns.
Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund, including shipping costs.
Exchange Policy We currently offer refunds rather than exchanges. If you'd like a different item, please place a new order once your refund has been processed.
Questions For any questions about returns or refunds, please contact us at [your email address].